Understanding Students' & Other Stakeholders'
Needs - Category 3

Understanding Students' and Other Stakeholders' Needs examines how IVCCD works actively to understand student and other stakeholder needs. It examines processes and systems related to:

• Student and stakeholder identification
• Student and stakeholder requirements
• Analysis of student and stakeholder needs
• Relationship building with students and stakeholders
• Complaint collection, analysis, and resolution
• Determining satisfaction of students and stakeholders
• Measures
• Analysis of results
• Improvement efforts

IVCCD Category 3 document